Contacts¶
Primary contact should almost always be via the UIS Service Desk.
- You can send us GPG encrypted files or email by using our GPG public keys.
| Action | What it achieves | How to do it |
|---|---|---|
| Log an Incident | Report a bug, issue or outage. | - Email servicedesk@uis.cam.ac.uk - Specify the affected service & issue. |
| Escalate | Increase severity of an existing incident. | - Send follow-up to email thread created above - Otherwise, email that same address. |
| Notify ServiceDesk | Advise ServiceDesk of ongoing or planned disruptions. | - Email servicedeskmanager@uis.cam.ac.uk |
Per Service Escalation¶
Section for UIS ServiceDesk Only
- This section is intended for use by UIS ServiceDesk for escalations.
- Please do not bypass the standard process by emailing teams directly.
| Service | Support Route | Contact |
|---|---|---|
| Cloud Services | Support Requests | cloudsupport@uis.cam.ac.uk |
| (Amazon, Google, Azure etc) | Notify CC Address | cloud@uis.cam.ac.uk |
| Git Legacy Service | Contact | gitmaster@uis.cam.ac.uk |
| GitLab | Support Requests | Create an Issue |
| Operations Team | gitlab-team@developers.cam.ac.uk | |
| GSuite@Cambridge | Support Requests | servicedesk@uis.cam.ac.uk |
| Notify CC Address | gapps-admin@uis.cam.ac.uk | |
| Lookup | Support Requests | servicedesk@uis.cam.ac.uk |
| Technical Issues | servicedesk@uis.cam.ac.uk | |
| Raven | Support Requests | raven-support@uis.cam.ac.uk |
| Emergency Contact | raven-admin@uis.cam.ac.uk |